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NABD Customer Service SupportA next generation cloud based and on premise customer service support and case management system across traditional and social channels. NABD is closing the loop with customers and enhancing customer experience management.
Streamline and automate complaints handling process by utilizing individual workflows for differing Organizations. With powerful routing engine, collaborative communication and correspondences templates, NABD guides your front and back office agents through the successful resolution path in the shortest timeframe and presents to your agents the next best action. It is a generic customer service support solution for all industries and it can be adapted to industry-specific needs.
NABD Complaint Management SystemCloud based complaint management with advanced workflow management engine that would enable government and non government organizations to strengthen relationships with its citizens and customers by providing end-to-end view of customer complaints, issues, concerns and queries. Streamline and automate complaints handling process by utilizing individual workflows for differing Organizations
It is a generic complaint management solution for all industries and It can be adapted to industry-specific needs Capture and resolution of complaints can be extended beyond the Customer Service department to all channels: Call Center, IVR, Internet, email, face-to-face, SMS, mobile Self-service portal for complainants and external entities to manage and track complaints online.
PremiFINis an enterprise re-engineering solution that uses new business computing paradigms to integrate IT processes across your company's division and departments". A significant part of our services portfolio is our Customized and Web Based ERP solutions. The solution that we chalk out for your organization will be developed keeping in mind the entire exclusivity of your business. PremiTek business process experts will evaluate the smallest of details and thoroughly assess each option that they draw for your organization. In order to facilitate ease of use and tight integration with the systems currently being used by your organization. We develop solutions using the latest web technology and based on IT industry standards. We also deploy resources on integrated teams that work with our clients to undertake complex enterprise transformation efforts

e-Security Solutions

Corporate Policy and Procedures Development,
Corporate Information Security Assessment
(Risk Analysis - Vulnerability Assessment)
Design of Enterprise Security Architecture
Integration of Security Solutions
Monitoring of Incidents and Security Audits
e-Business solutions

With our extensive experience, Premitek is ideally positioned to help you deliver a comprehensive and effective Internet strategy that will encompass communication, marketing and personnel issues..
OutSourcing

At Premitek, we advise our clients to look at outsourcing as an effective tactic to overcome the severe global shortage of qualified IT professionals. Through our highly qualified resources spanning a wide range of technology skills we help our clients maintaining globally competitive edge
Offshore Development

Premitek Development Centers are essentially a dedicated pool of specialized engineering and programming resources that acts as virtual extensions of your own development teams. Our development centers provide a scalable and cost-effective solution to your IT needs, delivering powerful business benefits